We have a flat rate delivery of £30 per order to mainland UK, delivery rates are automatically added to your order when you add a product to your cart, Highlands and Islands may incur a surcharge, please contact us for details. We also deliver to other European countries, please contact us with your address and we can quote the carriage charge.
How long does it take?
Stock permitting we aim to dispatch your goods within 2 - 3 working days of receiving your order. The average time taken from order to delivery is 5 - 7 working days in the UK.
What if I'm not in at the time of delivery?
We use DPD as our delivery provider, the driver will leave a note with the depot contact number. Delivery can be arranged for the next day or at a later date.
I'm ordering several items, do they all arrive at the same time?
All items dispatched at the same time will normally be delivered in one delivery.
Panelshack Returns Policy
All purchases can be returned to us within 14 days of delivery and returned goods must be received within 14 days from the date you informed us of the return. Purchases may be opened for inspection but must not be used and must be repackaged securely in the original packaging if you wish to return it. If we discover goods have been used or there has been a loss in value of the goods due to damage to the goods, while in your care or whilst being returned to us, we will reduce the amount refunded, which may amount to the full cost of the product, to cover loss of value of goods. We accept no responsibility for goods damaged or lost while in transit to us. The cost of the return, including all packaging and freight, lies solely with the consumer.
I have received a damaged product from you, what should I do?
All damages must be reported to us via phone or email within 24 hours of receipt of goods, please ensure you check your items upon delivery. If you wish to begin the return process, please email us at email@example.com and ensure the following information is included in your email, your name, phone number, order id, the item you wish to return, reason for the return and if the product is damaged we require photos of the product. Once you have sent us all required information a member of our team will assess your claim and will contact you as soon as possible. Please hold off on returning products until a member of our team has called you to confirm.